Quality Assured Seal for Destination Management Companies (DMCs)
The Quality Assured (QA) Seal is a Malta Tourism Authority (MTA) voluntary quality recognition scheme aimed at Destination Management Companies (DMCs) offering the highest levels of service, product delivery, and professionalism with the best competences in terms of quality and consistency.
QA DMCs are certified conference organisers and professional event planners that comply with a detailed set of criteria designed to ensure the highest possible quality in event and destination management. This scheme is based on various criteria that contribute towards recognising a quality DMC.
The criteria are specific to each category and different methods of assessment are used. Criteria include general liability insurance, three years of operation and financial stability, staff training, efficiency at responding to clients’ requests, and recommendations from clients and suppliers. The method of assessment consists of a full audit every two years and an interim audit every other year. The QA Seal is awarded once the Monitoring Committee of each category receives and approves the auditor’s report.